Fighting a fire requires the coordination of numerous resources and people. Different crews and equipment fill various functions on the fire ground, many of which occur simultaneously or must not start until something else has been accomplished. Ensuring a smooth interaction between all the firefighting tasks being performed requires good communications among fire suppression crews, officers, and members of the Incident Command System. In addition, fire departments need to have good communications protocols, techniques, and equipment to manage incoming calls for emergency assistance. This chapter focuses on the processes, techniques, and equipment of fire service communications that a fire fighter needs to master to ensure personal safety and smooth operations.
After students complete this chapter and the related course work, they will be able to describe the roles of the telecommunicator and dispatch. Students will also understand how to receive an emergency call, obtain necessary information, and initiate a response.
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