Fire Captain-Communications Center Supervisor

Fire Captain-Communications Center Supervisor

Fire Captain-Communications Center Supervisor

Website Concord Fire Department

DEPARTMENT:  Concord Fire Department

TYPICAL WORK SHIFT/SCHEDULE:   Monday – Friday, Days.  Some evenings and weekends may be required.

STARTING  SALARY:   $30.58-$44.25

All applicants must complete and submit an online application with cover letter and resume through the City of Concord Human Resources job application website which can be accessed at

Supervises the reception and dispatching of emergency and routine calls to the Communications Center in order to protect life and property of the citizens of the City of Concord and the Capital Area Mutual Aid Community.  Ensures that calls are answered and transferred in a timely, professional, and appropriate manner. Plans, directs, and budgets for headquarters complex maintenance, activities, and major program area of assignment.  Acts as liaison with the Capital Area Mutual Aid Fire Compact, State of NH Emergency Communications (E911), other mutual aid associations, NH Federation of Fire Mutual Aid Association, as well as other City of Concord departments and fire department divisions on dispatch related issues.

Examples of Duties:

Supervises the overall operations of the Fire Communications Center and the personnel assigned to it; provides ongoing training and evaluation of assigned personnel.

Manages the Dispatch CAD operation and software; manages the main recording and call check recording equipment; manages the telephone accounting software and acts as liaison with software vendor; manages the City of Concord’s Public Notification System and its training with other city departments; manages the use and repair of the Fire Department video monitoring system.

Plans new hire testing schedule; proctors and corrects written exams; plans the oral board interview process; finds members for the board; plans the questions asked; conducts background investigations of candidates; recommends candidates for vacant positions to the Fire Chief.

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