Job Summary

The Medical Assistant assists the physicians and mid-level providers in providing care to clients with a variety of health concerns.  Under the guidance of the Chief Medical Officer, or his/her designee, the Medical Assistant may perform lab functions as outlined in the Laboratory Policies & Procedures as well as assist providers with client care.
Requirements

Qualifications

Education: High School Diploma and completion of a Medical Assistant Program, or equivalent medical training. 

Experience: 

-Prefer experience in an ambulatory health care environment.
-CPR Certification required.
-Bi-lingual skills helpful.

Roles and Responsibilities:

Works as an integral member of the health care team.
Prepare client to see medical provider, collects and records data for health history to include height, weight, blood pressure, pulse, temperature, respiration, medication, and allergies, as indicated. Prepares room based on reason for client visits. Anticipate provider’s needs and follows through on treatment protocol within their role.  Prepare medical record for visit, reviewing protocols due.
Responsible for coordinating transportation of laboratory specimens to the reference laboratory as trained.
Assist provider with procedures. Acts as a chaperone when necessary.
Assist patient in identifying and seeking help for specific problems.  Provide education, within their scope, regarding health issues the patient is involved with.  This will be under the direction of the M.D.
Under the direction of the provider, assists with routine follow-up.
Schedule additional laboratory tests and makes outside referral appointments (to the hospitals) with direction from the medical provider.  Records pertinent data in the medical record and utilize appropriate tracking system.
Assist in contacting patients for follow-up on missed appointments, recall testing, and outside referral appointments.
Assist with various prevention clinics, to include but not limited to, flu shot clinics.
Routinely stock rooms, order necessary supplies and prepare contaminated instruments for re-sterilization following OSHA exposure control guidelines.
Observe laboratory technique as trained.
Assume responsibility for special projects.
Participate in the orientation of new personnel to medical assistants’ functions.
Attend and participate in Amoskeag Health staff meetings and other meetings as directed; to include involvement in committees as requested.  If absent, responsible for reading minutes of meetings and signing the documentation.
Attend mandatory safety-related and infection control in-services as designated by the Senior Management Team.
Sensitivity to cultural diversity of population served.  Maintain client age-related competence
Call Center Duties as assigned.  Including, but not limited to:
Handling all incoming calls, make/change appointments, referral issues, result requests, refill requests, other transportation contracts.
Reschedule patients when providers are out, pap/mammo entry & f/u, standing order refills, test result follow-up (non-complex).
Serve as a resource MA, handling all walk-ups for an initial assessment of purpose/need.  All Spanish Calls (if bilingual), F/U no shows, future flag reminders (health maintenance/chronic disease), pre-load data (non-immune), handle patients requesting “letters”.
Other desk top duties as they arise.

Benefits We Offer to Our Employees:

Medical, Dental, Vision, 403B with Company Match, Paid Time Off, Life Insurance, Continuing Education Opportunities and more!

Amoskeag Health has a policy requiring proof of full vaccinations per CDC guidelines, including both COVID 19/Booster and annual influenza.  Staff may request a reasonable accommodation for a religious or medical exemption from these policies, but such a request is not a guarantee that the accommodation can be made.