This 2-day course is designed to assist first and second level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving.
Topics include:
Use of creative approaches to identifying trends within their organizations.
Applying problem-solving methodologies.
The importance and application of continuous improvement within organizations.
How to quantify problems and solutions.
Factors in organizational and individual resistance to change.
Strategies for implementing change.
The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments.
Pre-requisites: ICS 100 and ICS 200
Instructor: Chief Darryl Jones, Pittsburgh Bureau of Fire
